Refund, Exchange & Cancellation Policy
REFUND, EXCHANGE & CANCELLATION POLICY
Last Updated: June 2026
At Mamta Creation, every product is carefully crafted and quality checked before dispatch. We aim to provide a smooth and transparent shopping experience for all our customers.
Please read our Exchange, Cancellation, and Refund Policy carefully before placing an order.
1. PRODUCT QUALITY & ACCURACY
We make every effort to ensure:
· accurate product descriptions
· realistic product photography
· proper sizing details
· quality assurance before dispatch
All products undergo multiple quality checks before shipment.
However, slight variations in:
· color
· embroidery
· print placement
· fabric texture
· handcrafted detailing
may occur due to photography lighting, screen settings, and the handcrafted nature of the products.
Such minor variations shall not be considered defects.
2. EXCHANGE POLICY
Exchange Eligibility
We currently offer exchanges only for domestic orders within India.
To qualify for exchange:
· the product must be unused, unworn, and unwashed
· original tags and packaging must be intact
· exchange requests must be raised within 48 hours of delivery
Non-Exchangeable Products
The following categories are not eligible for exchange:
· jewellery
· accessories
· bags
· home décor items
· customized or stitched products
· sale or discounted products
· international orders
Exchange requests based solely on:
· color variation
· fabric expectations
· minor design variation
will not be accepted.
3. EXCHANGE PROCESS
Step 1: Raise an Exchange Request
Customers may request an exchange by contacting us through:
· customer support
within 48 hours of delivery.
Please include:
· order number
· product images
· issue details
· unboxing video (if applicable)
Step 2: Exchange Processing Fee
An exchange processing fee may apply depending on:
· product category
· pickup location
· courier availability
The applicable charges, if any, will be communicated by our support team.
Step 3: Reverse Pickup
Once the exchange request is approved:
· our team will arrange a reverse pickup, or
· customers may self-ship the product if reverse pickup is unavailable
If self-shipping is required, customers must share:
· AWB number
· courier company details
· shipment proof
Mamta Creation shall not be responsible for products lost or damaged during self-shipping.
Step 4: Quality Inspection
After receiving the returned product, our team will conduct a quality inspection.
If approved:
· the replacement product will be dispatched within 7–10 working days subject to stock availability
If the requested size or product is unavailable:
· a store credit / credit note may be issued
4. CREDIT NOTE POLICY
Credit notes issued against:
· exchanges
· cancellations
· approved adjustments
shall:
· be valid for 90 days from the date of issue
· be non-transferable
· be usable only once
Expired credit notes shall not be revalidated.
5. CANCELLATION POLICY
Customer-Initiated Cancellation
Orders may be cancelled only before dispatch.
Cancellation requests must be submitted within 24 hours of placing the order.
Customers may contact us through:
· customer support
Refund for Cancelled Orders
For prepaid orders cancelled before dispatch:
· refunds will be processed to the original payment method, or
· store credit may be issued upon customer request
Refund timelines may vary depending on banking and payment gateway processing.
Cancellation Charges
For prepaid order cancellations, payment gateway charges and transaction fees may be deducted where applicable.
6. MAMTA CREATION ORDER CANCELLATION RIGHTS
Mamta Creation reserves the right to cancel any order due to:
· stock unavailability
· pricing errors
· failed quality checks
· suspected fraudulent activity
· operational limitations
In such cases, applicable refunds will be processed to the original payment method.
7. REFUND POLICY
No Return & Refund Policy
As most of our products are handcrafted and made-to-order, we currently do not offer returns or refunds once products are sold and delivered.
Refunds shall only be considered in cases where:
· the wrong product is delivered
· the product is damaged during transit
· the item received is defective
· the product is missing from the order
All such issues must be reported within 48 hours of delivery along with:
· clear images
· parcel images
· unboxing video proof
8. SALE & DISCOUNTED PRODUCTS
Products purchased during:
· sale events
· clearance sales
· promotional offers
· discounted campaigns
are strictly non-returnable, non-refundable, and non-exchangeable unless a damaged or incorrect item is received.
9. INTERNATIONAL ORDERS
International orders are:
· non-returnable
· non-refundable
· non-exchangeable
except in cases where:
· incorrect products are delivered
· products arrive damaged
Customers are responsible for:
· customs duties
· import taxes
· local country charges
Mamta Creation shall not be liable for customs-related delays or refusals.
10. IMPORTANT CUSTOMER GUIDELINES
We strongly recommend customers record a proper unboxing video while opening the parcel.
Claims related to:
· missing items
· damaged products
· incorrect products
may not be accepted without valid unboxing proof.
11. CONTACT US
For exchange, cancellation, or refund-related queries, please contact us:
Mamta Creation
Website: https://www.mamtacreation.com/
Email: mamtaselection1@gmail.com
Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM