SHIPPING POLICY

Last Updated: June 2026

At Mamta Creation, we are committed to providing a smooth, reliable, and transparent shopping experience for all our customers. Every order is handled with care to ensure your products reach you safely and on time.

Please read our shipping policy carefully before placing an order.

1. SHIPPING PARTNERS

To ensure secure and timely deliveries, we work with trusted logistics and courier partners across India and internationally, including:

·       Delhivery

·       Blue Dart

·       XpressBees

·       DTDC

·       DHL

·       Aramex

·       FedEx

·       India Post

·       Other regional and international courier partners

Courier allocation may vary depending on the delivery location, service availability, and operational requirements.

2. DOMESTIC SHIPPING (INDIA)

Free Shipping Across India

We offer FREE SHIPPING across India on all prepaid orders.

Cash on Delivery (COD) charges, if applicable, will be displayed at checkout.

3. INTERNATIONAL SHIPPING

We ship worldwide to multiple international destinations.

Shipping Charges

International shipping charges are calculated based on:

·       destination country

·       package weight

·       volumetric weight

·       shipping method

Final shipping charges will be shown at checkout before payment.

4. CUSTOMS, DUTIES & TAXES

International orders may be subject to:

·       import duties

·       customs charges

·       VAT

·       local taxes

·       clearance fees

These charges are determined by the destination country and must be paid directly by the customer at the time of delivery.

Mamta Creation shall not be responsible for:

·       customs delays

·       import restrictions

·       refused shipments due to unpaid duties

·       additional country-specific taxes or charges

If a customer refuses delivery or fails to pay customs duties, the order shall not qualify for refunds, exchanges, or cancellations.

5. ORDER PROCESSING & DISPATCH TIMELINES

Most of our products are handcrafted and made with detailed workmanship.

Standard Dispatch Timeline

Orders are generally dispatched within:

·       7–15 working days

depending on:

·       product availability

·       production timelines

·       finishing process

·       customization requirements

Working days exclude:

·       Sundays

·       public holidays

·       festival holidays

6. PEAK SEASON DELAYS

During:

·       festive seasons

·       wedding periods

·       sale events

·       high-demand launches

·       unforeseen operational situations

dispatch timelines may extend further.

In such cases, customers will be informed through:

·       email

·       SMS

·       WhatsApp

·       customer support communication

We appreciate your patience and understanding during high-volume periods.

7. DELIVERY TIMELINES

Estimated delivery timelines after dispatch:

Domestic Orders

·       Metro Cities: 2–5 working days

·       Other Cities & Towns: 4–8 working days

International Orders

·       7–15 working days depending on destination country and customs clearance

Delivery timelines are estimates and may vary due to:

·       courier delays

·       weather conditions

·       customs clearance

·       remote location delivery

·       operational disruptions

Mamta Creation shall not be held liable for delays caused by third-party logistics partners.

8. ORDER TRACKING

Once your order is shipped, tracking details will be shared via:

·       email

·       SMS

·       WhatsApp (where applicable)

Customers can track their shipment using the tracking link provided.

9. RECEIVING YOUR ORDER

We strongly recommend customers:

·       record an unboxing video

·       take clear photos of the parcel and products

within 48 hours of delivery.

This helps us resolve issues related to:

·       damaged products

·       missing items

·       incorrect products

·       tampered packaging

Important:

If the package appears:

·       damaged

·       opened

·       tampered

please do not accept the delivery and immediately contact our support team.

Claims without proper unboxing proof may not qualify for resolution.

10. CASH ON DELIVERY (COD)

COD is available on selected serviceable pin codes within India.

Mamta Creation reserves the right to:

·       disable COD for certain locations

·       restrict COD on high-value orders

·       request prepaid confirmation for suspicious orders

Customers repeatedly refusing COD orders may be restricted from placing future COD orders.

11. ORDER CANCELLATION

Orders can be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled.

To request cancellation, customers may contact us within the allowed cancellation window through:

·       email

·       WhatsApp

·       customer support

Refund timelines for cancelled prepaid orders may vary depending on the payment method and banking partner.

12. FAILED DELIVERY ATTEMPTS

If delivery fails due to:

·       incorrect address

·       unreachable customer

·       repeated delivery failures

·       refusal to accept delivery

the order may be returned to us.

Additional re-shipping charges may apply for reattempted deliveries.

13. SALE & DISCOUNTED PRODUCTS

Products purchased during:

·       sale events

·       clearance sales

·       promotional campaigns

·       special discounts

may not qualify for returns or exchanges unless the wrong or damaged item is delivered.

14. FORCE MAJEURE

Mamta Creation shall not be held liable for delays or failures in shipping caused by events beyond our control, including but not limited to:

·       natural disasters

·       strikes

·       lockdowns

·       transportation disruptions

·       government restrictions

·       pandemics

·       courier service interruptions

15. CONTACT US

For shipping-related queries or assistance, please contact us:

Mamta Creation
Website: https://www.mamtacreation.com/
Email: mamtaselection1@gmail.com
Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM